Your Questions Answered: Sparkling Clean BC FAQ
Frequently Asked Questions
No, most of our customers are not home while we clean.
Sparkling Clean schedules a day and time for your cleaning and other clients on the same day. We organize travel time, cleaning teams, supplies and equipment. We understand that cancellations will occur and will try our best to re schedule you. Understand that if a client cancels without giving 48 hours notice, we will have an empty spot in our schedule. This policy works for everyone because you can rely on us to be at your house for your scheduled, reserved time, and we can rely on you to provide the 48 hours notice for cancellation so we can serve you better. The “48 hours or $48 dollar” cancellation policy ensures continual business and that our time and efforts are valued. PLEASE NOTE THAT FOR CONSTRUCTION, RENOVATION, MOVE IN OR OUT, OR ONE TIME CLEANINGS WE TAKE A 50% NON-REFUNDABLE DEPOSIT TO HOLD THE SPACE, THE TIME AND DATE FOR YOU. CALL US IMMEDIATELY IF YOUR SCHEDULED TIME IS NOT GOING TO WORK FOR YOU.
We will accommodate any method that works for you. Here are some possibilities but our preferred method is to have a key or a code, a garage door code, key hidden outside, someone there to let us in. However please remember our cancellation policy is in effect if we don’t have a key and you forget to let us in.
You can trust our company with the keys to your home, the company owner will keep the keys locked up and on the day of your cleaning will give them to the team leader and collect them at the end of the day.
Often the same team that was there last time will be there again. Although, teams are subject to change upon occasion. If you have a favorite team we would be happy to try and accommodate you and have your preferred team come to your home.
No. Sparkling Clean provides all cloths, cleaning products, mops and equipment. We have vacuums with state of the art HEPA filters, if you have a canister or a central vacuum we are happy to use that to. We also use “new and improved” cleaning technology, check out our sonic scrubber!
No. Cleaning can be one time, weekly, bi weekly or monthly. There is no obligation to continue service unless you have a pre booked cleaning in place. Please refer to our cancellation policy above for details on cancelling or rescheduling pre booked cleanings.
No. Sparkling Clean is willing to accommodate your needs. If you want us to concentrate solely on dusting, vacuuming, bathrooms and kitchens and prefer to tidy up an area yourself, go for it. If you need help getting rid of some clutter, or putting toys away, we can do that before we get to the “real” cleaning too. Sparkling Clean will also fill up and turn on your dishwasher, take out the garbage and do any pots you need scrubbed. Whatever the job, Sparkling Clean can do it all!
All our employees are extremely careful with customer belongings to ensure no damage occurs in the first place. However if damage or breakage does occur, we will make every effort to replace or repair the item or offer compensation.
For efficiency purposes, most pets are happier when put outside or in a room/kennel while we clean. All our employees have pets of their own and will not be afraid to interact with your pets while they get the job done.
Any extremely valuable, irreplaceable belongings should be put away in a cabinet or closed drawer for extra safety precautions. All our employees are extremely careful with breakables and do not move delicate ornaments without permission.
House Cleaners love to be tipped. They work hard and it shows! So if you feel like tipping please do and know that it is appreciated but not mandatory, we are grateful to serve you!
We make every effort to ensure each cleaning job is personalized to your individual needs. Because of this system, offering packages is difficult. Please follow the links to see lists of services most often included in house cleaning and commercial services.
Please don’t clean the area yourself. Give our office a call (must be within 48 hours) at (604) 574-0038, and explain what was missed. Together we will come up with a suitable arrangement to have your cleaning just how you want it. Please understand that we are not responsible for any mess if children or pets are unattended in the home after we have cleaned.
At Sparkling Clean we have professional, trustworthy, and efficient cleaning employees. All our employees have been trained and are insured, bonded and covered by WORKSAFE BC. Most of our products are environmentally friendly and commercially purchased. They are more concentrated and clean faster. Also, we equip our cleaners with the latest, most efficient cleaning technology on the market. Our sonic scrubber reaches formerly “hard to reach” places, and our micro fiber cloths make sure no dirt or dust is left behind. Our vacuums have the best HEPA filters which remove 99% of all allergens from the air. We carry with us stronger cleaning products just in case. Plus, we offer many deep clean options as well as extended high up dusting, we are proud to offer this service as many companies will not dust areas above their waist! With this combination of trusted, trained professional employees and state of the art equipment, we can ensure a Sparkling Clean result every time.
Yes, we are connected to the Global Cleaning Association, the Charitable Business Group, and House Smart/Shell Busey’s.
Yes, call (604) 574-0038 to purchase gift cards in any amount from $199 plus G.S.T. All major Credit Cards accepted.
